Customers engagement and workflows coordination
Engage customers in real time and keep servicing workflows moving with greater consistency and control.
Customer servicing
Customer Service & Case Management
Capture, track, and resolve customer inquiries through a central case management workbench, with full audit history, staff chat, and self-service tools for appointments and branch queues.
RM Workbench
Give relationship managers one intelligent workspace to understand customers, identify opportunities, and take the next best action with confidence.
AI-Assisted Service & Knowledge
Deflect Tier-1 queries with an AI agent integrated to workflow and conversation services, and give staff and customers a searchable knowledge base for faster self-service.
Multi-Channel Communication Delivery
Reach customers through email, SMS, push, and in-app notifications from one orchestration layer, with template management, delivery reconciliation, and per-customer channel preferences.
Personalisation & Campaigns
Send targeted campaigns and bulk notifications, collect CSAT, CES, and NPS feedback across journeys, and honour per-customer channel preferences to improve engagement while respecting consent.
Use Case (Mobile)
audax combines digital origination and party management to deliver configurable end-to-end onboarding, identity verification, compliance screening, account creation, and a single trusted party master across individuals, businesses, prospects, and relationships, reducing time-to-account, duplication, and regulatory risk.
Issues Banks Face Today
- Limited AI tools for servicing staff
- High servicing volumes
- Limited customer self-service
- Inconsistent customer communication
- Weak customer signal detection
- Campaign scalability
How audax can help
Modernise customer servicing with embedded AI, stronger self-service, and coordinated engagement capabilities built into one banking platform.
Enable More Self-Service
Give customers guided journeys, knowledge, and digital servicing tools to resolve more needs independently and reduce servicing volumes.
Shape what your customers experience next
Connect with our team to explore how audax can support your modernisation priorities, or request a personalised demo of our platform.
